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Cultural Awareness     1-Day Course     £395+VAT	Dates Available 2010 Dates: June 9 (Leamington Spa) August 3 (Leamington Spa) November 8 (Leamington Spa)
This exclusive programme is designed for those who are working with virtual teams across the globe, & need to leverage relationships by understanding cultural diversity. Examines the Communication Process and meeting & presentation styles in different countries, developing appropriate skills in listening/questioning/summarising/non-verbals/rapport building. Delegates will learn how to maximise international teamworking, & deal with the challenges of communication and building trust & team spirit.
Course Content
What is Culture? • Values & Norms • Use & Misuse of Stereotypes Intercultural Communication • MUSIC Intercultural model (based on work from Trompenaars and Hofstede) - how relationships impact business in different cultures - coping with uncertain situations - communication context • Conversation styles in various countries • Group work – implications Communication Process • Meeting Styles in Different Countries • Presentation Styles in Different Countries • Message sent/received/filters • Listening/questioning/summarizing • Non verbals • Rapport building Maximising Intercultural Potential • Using the GROW model: how to work through differences • Intercultural profiles • Trust-building in international teams Virtual Teams • Challenges • Factors of communication • Building trust and team spirit • Levels of communication