course directory / management development / assertiveness & communication skills /
Assertiveness & Communication Skills     1-Day Course     £365+VAT	Dates Available 2010 Dates: July 9 (Leamington Spa) September 1 (Leamington Spa) October 29 (Leamington Spa) December 9 (Leamington Spa)
Introduces practical techniques to increase confidence in difficult situations, and for developing interpersonal and communication skills. Practical exercises are used to recognise aggressive/submissive/passive/assertive behaviours. Delegates practise how to deliver their message & gain rapport with different work groups. The importance of active listening - and focusing on agreeing practical solutions - are also highlighted.
Course Content
Interacting Effectively with Others • Responses to conflict • Attitudes to oneself and others • Recognising aggressive, submissive and assertive responses Getting Your Message Across • Words are not enough • Giving the right signals • Gaining rapport • Active listening Responding Assertively • Helping the other person to be receptive • Putting your point of view across • Focusing on finding mutually acceptable solutions Different Types of Assertiveness • Saying ‘No’ • Standing your ground • Workable compromise • Deflecting Anger • Expressing your feelings • Raising your confidence Practical Application • Role plays • Planning real life applications