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Assertiveness & Communication Skills     1-Day Course     £365+VAT



Dates Available
2010 Dates:
July 9 (Leamington Spa)
September 1 (Leamington Spa)
October 29 (Leamington Spa)
December 9 (Leamington Spa)
 
Introduces practical techniques to increase confidence in difficult situations, and for developing interpersonal and communication skills. Practical exercises are used to recognise aggressive/submissive/passive/assertive behaviours. Delegates practise how to deliver their message & gain rapport with different work groups. The importance of active listening - and focusing on agreeing practical solutions - are also highlighted.
 
Course Content
Interacting Effectively with Others
• Responses to conflict
• Attitudes to oneself and others
• Recognising aggressive, submissive and assertive responses

Getting Your Message Across
• Words are not enough
• Giving the right signals
• Gaining rapport
• Active listening

Responding Assertively
• Helping the other person to be receptive
• Putting your point of view across
• Focusing on finding mutually acceptable solutions

Different Types of Assertiveness
• Saying ‘No’
• Standing your ground
• Workable compromise
• Deflecting Anger
• Expressing your feelings
• Raising your confidence

Practical Application
• Role plays
• Planning real life applications
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