course directory / management development / practical management skills /
Practical Management Skills     4-Day Course     £1200+VAT	Dates Available 2010 Dates: July 26 - 29 (Leamington Spa) October 11 - 14 (Leamington Spa)
This high value 4-day course provides an effective way to quickly develop or improve the key skills needed to deal with the responsibilities demanded by todayˇ¦s flatter, more flexible and constantly changing management structures. The programme develops management ability in a practical down-to-earth manner and is equally suitable for new managers, supervisors or those who need to review their practice because of changes in responsibility or structure. Course membership is limited to encourage active participation with personal feedback and discussion. Delegates benefit from inputs on a range of topics followed by exercises in small groups to ensure that the theory is reinforced by practice. Case studies, videos and informal discussion with participants from other companies also provide a valuable opportunity to learn from a wider pool of experience.
Course Content
DAY 1 Breaking the Ice - A brief practice in interviewing & presentations Learning to Become a Better Manager - Approaches to learning & feedback Practical teamworking - An initial look at how small teams function Self Development Plans - Setting personal learning targets Team Roles - The impact of different team member types on team performance Practical Leadership - Opportunities for each delegate to lead a team and receive feedback on their leadership performance, plus a review of team dynamics and leadership Effective Communication in Teams - Impact of functional and dysfunctional communication behaviour Motivation & Discipline - Getting the best from others using realistic approaches and methods DAY 2 Coaching & Delegation - The need, and a structure, for coaching and delegation, goal setting, reviewing current situation, identifying options - Ensuring commitment to action Developing Teams - Different stages of team development & how to deal with them, accelerating the journey to high performance and dealing with leavers and joiners Leading & Managing Change - The dynamics & reactions to change - The impact of change on performance and implementing change successfully - Communication behaviour, giving and receiving feedback Improving Presentations - Tips and techniques for formal (and less formal) communications DAY 3 Effective Interviewing - Techniques to get the best from one-to-one interviews - Interview types; delegation, appraisal, counselling, grievance and discipline Practical Interviewing - Opportunities for each delegate to conduct one of a range of typical interviews with video and feedback Presentation Practise - Delegates present a real problem with video and peer feedback - Techniques for remaining in control, organising material and knowing your audience Practical Problem Solving - Creative problem solving process/model, convergent and divergent phases DAY 4 Managing Concise & Effective Meetings - Preparing to chair or take part in meetings - Keeping on track and dealing assertively with difficult people in meetings - The impact of non-effective meetings and characteristics of effective meetings Practical Meeting Exercise - Delegates conduct an observed problem solving meeting followed by a revieew of effectiveness Inter-Team Working - A challenging task will be given and worked on within and across different teams - Tight time planning and construction deadlines will be observed Personal Action Plans - An opportunity for personal reflection and peer group feedback aimed at supporting the integration of course learning back in the workplace