course directory / design engineering and quality / 8d problem solving /
8D Problem Solving     1-Day Course     £375+VAT	Dates Available 2010 Dates: June 25 (Leamington Spa) September 3 (Leamington Spa) November 17 (Leamington Spa)
This course will provide delegates with the information required to complete an 8D Problem Solving Process for the automotive customers. During the programme delegates will learn the 8D process and practise the steps on case study examples.
Course Content
Introduction to Problem Solving - Why do we need a formal process? - The 8D process The Team Approach - Forming an effective team Describing the Problem - Setting SMART objectives - Problem description analysis - Cause and effect and process charting - 5 Why analysis Interim Containment Actions - Developing and verifying robust containment actions - Choosing an interim containment action Identify and Verify Root Cause - Root cause problem solving - Additional techniques: tally charts, Pareto analysis, histograms, scatter diagrams, brainstorming techniques Choosing and Verifying Permanent Corrective Action - Review of idea generation techniques - Analogy techniques, functional analysis, lateral thinking Plan and Implement the PCA - Techniques for successful implementation Prevent Recurrence - Capturing lessons learnt Congratulate the Team - Closing problem solving projects