LEAN BUSINESS EXPERT

February 4 - 8 '08
(Leamington Spa)

£1650+VAT per delegate
for 5-day course attendance

4book places

COURSE OVERVIEW

When it comes to process improvement, three simple questions often dictate actions: Why? What? How?

• Most companies now accept the WHY: the failure to embrace change and continually drive through improvements leads to uncompetitiveness and decline.

• The WHAT has also become clearer for many businesses, as both Lean and Six Sigma have been proven to deliver massive process improvements: radically increasing productivity, reducing errors and lowering costs.

• Smallpeice’s specialist ‘Lean Business Expert’ programme can help you to achieve the HOW: it is designed for improvement leaders, managers and other professionals wishing to transform the efficiency, effectiveness & customer satisfaction levels generated by their business processes.

COURSE CONTENT

Introduction to the Lean Office

• The principle of Lean thinking in the office

Introduction to the Lean Office

• Defining value from the customer’s viewpoint

• Value & Non-Value Adding Activities

• Identifying the 9 classic wastes in an office

• Waste walking business processes

Measuring & Displaying Process Performance

• Measuring business process performance

• Critical Success Factors & Key Performance Indicators

Building a Sustainable CI Culture

• A 3-tier framework for improvement

• Developing an effective improvement process

Getting the Basics Right

• Improving office efficiency using 5S

• Visual Management in business processes

Structured Problem Solving Techniques

• Introduction to problem solving (PDCA, DMAIC)

• Measuring the current state

• Lean process mapping techniques

• Data collection planning, tools & techniques

• Root cause analysis techniques

• Selecting, piloting & implementing solutions

Value Stream Mapping

• Current state mapping

• Assessing the current state

• Future state mapping

Improving Flow in the Office

• The principles of Lean Thinking

• Assessing & improving process flow

• Batch processing, layout & one-piece flow

• Pull systems & Kanban in the office

• Constraint management

• Takt time & work balancing

• Standard operations & multi-skilling

• Managing & segregating complexity

Reducing Business Process Variability

• Integrating Lean & Six Sigma

• Different types of business process variability

• Measuring & understanding process capability

• The concept of Rolled Throughput Yield

• Graphical data analysis techniques

• Process analysis using ‘Minitab’ software

Mistake Proofing Business Processes

• The need for Mistake Proofing (Poka Yoke)

• Identifying mistake proofing opportunities

• Defect detection vs. defect prevention

• Mistake Proofing systems

Designing for Service Excellence

• Introduction to Business Process Design

• Define & Plan the Project

• Measure & Understand Customer Needs

• Develop & Analyse Concept Designs

• Develop & Test Detailed Design

• Verify & Implement Design

Developing a Lean Implementation Plan

• Implementation strategy & planning

• Pilot implementation

• Measuring & reviewing progress

• Refining & growing the approach

Managing & Leading Change

• Gaining acceptance for change

• Identifying drivers, constraints, sponsors & stakeholders

• Managing commitment, influencing & communicating

• Monitoring & controlling implementation

• Managing & overcoming resistance

Developing Effective Improvement Teams

• Understanding effective teamwork

• Identifying, leading & developing your team

• High performance teams, coaching for performance