MANAGING CHANGE

 

NEXT PUBLIC DATES

IN-COMPANY TRAINING

2010 Dates:

  • April 1 (Leamington Spa)

  • June 1 (Leamington Spa)

  • September 10 (Leamington Spa)

  • November 25 (Leamington Spa)

 

£365+VAT per delegate, includes:

  • All materials

  • Lunches & refreshments

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All courses are also available as tailor-made in-company events.  Please phone 01926 336423 to discuss your requirements

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COURSE OVERVIEW

The success of any business or system improvement initiative depends on the successful management of change. This practical workshop will enable delegates to learn and apply a variety of tools for each stage in the change cycle, and operate from a clear understanding of the reactions and resistance to change - and how to deal with these with a proactive management plan.

COURSE CONTENT

Building Momentum for Change

Creating a compelling vision of the future that demonstrates why the change is needed will build commitment at the vital early stages of planning:

  • Review of changes within the business

  • Understanding implications for the teams

  • Ensuring senior level commitment

 

Planning for Change

Communication - or lack of it - is one of the most frequently cited issues contributing to the success for failure of change programmes.  It is the vital element that wins understanding and support from those expected to implement, and then live with the change:

  • Communication planning: sending the right message

  • Identifying stakeholders and securing buy-in

  • Creating an environment to sustain initiatives

 

Maintaining Performance during Change

This phase requires the active management of sponsors and stakeholders to ensure their continued commitment to the project, and fulfilment of their roles and responsibilities.  Additionally, we need to focus on the employees: the people affected by the change.  Change owners need to understand how to  manage resistance whilst maintaining performance:

  • Effective communication

  • Creating accountability & follow through

  • Understanding reactions to change

  • Providing support

 

Embedding Change

For change to be successful it needs to be come the new 'norm' and continue to deliver benefit after the formal introduction phase.  Managers need to identify key metrics for success and positively recognise new behaviours and practices:

  • Measuring the impact

  • Post implementation reviews

  • Transfer of ownership